Shift Manager

  • Offre d'emploi
  • Temps plein
  • Bruxelles
Description du poste

Responsibilities

Anticipate the customers’ needs 

Having a global view of what needs to be done at all times in all areas of the bar: layout, entrance hall, floor, toilets, (private and/or public) events…

Having full knowledge of how the ordering tablets and payment terminals work and making sure they are working properly

Know the Food and Drinks Menu inside out

Manage the waiting team:

  • Organise the different tasks: ordering, serving, cleaning… and assign them to the right person
  • Have a rotational system in place for a fair attribution of the tasks
  • Making sure of the quality of the service at all times
  • Training and coaching the waiters 
  • On the content of the menus
  • On the layout of the bar
  • On the functioning of the tablets and terminals
  • On customer service 

Practice active listening to be able to solve internal problems

Debriefing the team 

Communicate with the Bar Team and General Manager

Votre profil

You have experience in a similar environment and you are able to demonstrate an excellent level of leadership in a team environment.

You are dynamic, motivated and ambitious to inspire your team to deliver the highest quality of service. 

You have a confident, enthusiastic, familial & social character.

You are customer oriented with strong communication to solve any problem that arises.

You are a highly independent, autonomous and proactive individual, always looking to develop your role & finding innovative ideas & solutions.

Nous offrons

An attractive compensation reviewed on an annual basis.

A fast-growth company with high potential to develop both personally & professionally within your role & the company. 

A young & dynamic company, with a strong social & family-orientated mentality.